The important differences between community managers and customer service roles and why this matters
In social media, community managers and customer service people are very different, as is the way they inform the organisation to do better business.
How to turn a social media negative into a positive…
No-one likes to get a bad review. But if its on Facebook, Yelp, TripAdvisor etc it can feel even worse as it is so public.
The hardest marketing job in the world – do YOU have what it takes?
The skills required by an expert social media marketer add up to an exceptionally skilled, highly relevant marketer who is able to deliver results for any brand.
Digital Hugs When Your Community Needs it The Most
Let’s face it, less face time means more screen time and our community is turning to social to get them through. This isn’t about winning, it’s about being human.
Discover how our Starship heroes are breaking the internet (pretty much!).
Discover how our Starship heroes are breaking the internet (pretty much!). Last year one of Wendy’s gorgeous friends Bridget Jackson spent a crazy amount of
